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Precision Toyota of Tucson


700 W Wetmore Rd, Tucson, AZ 85705 (map)
Today 8:30 AM - 8:30 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Untrustworthy
Written by Auto Enthusiast on 01/28/2020

Normally I wouldn’t write a review for a negative experience however I believe this particular experience is deserving of such a review. Being a car enthusiast I’ve purchased several cars all around the country over the years. I can honestly say I have never had a more frustrating, negative, and shady experience as I have with Precision Toyota in Tucson, AZ. After a couple of weeks of unsuccessfully trying to put together a deal on a late model used vehicle, they contacted me on a Sunday offering me a better price to which I agreed. After open of business on Monday I was presented the final price with some additional fees that I questioned and finally agreed to. In a subsequent phone discussion with the sales manager I was informed they couldn’t accept a deposit at this time because they had booked sales appointments now that they had lowered the price. At this point I had been working on the deal for weeks, had agreed to purchase the vehicle prior to any other appointments being made, offered a deposit, a copy of the check from my bank for the final payment, and the airline information for the flight I’d be taking later in the week for pick-up. Keep in mind they were more than willing to accept a deposit from me a couple weeks prior at the higher price. Seems to me they lowered the price to draw in customers, which is a standard dealership practice and I accept that, however to sell the car out from under me in order to generate more buyers interest is pretty shady and frustrating. I put a lot of time into this transaction only to be misled in the end. GOOD LUCK if you’re purchasing anything from Precision Toyota in Tucson, AZ. Be sure to check all the fine print, I’m not sure they can be trusted. Thank you for reading my review.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Sunny Davis on 01/30/2020
Dealer Response
Hello Philip, thank you for taking the time to leave this feedback today here on Edmunds and all other automotive review sites. We’re saddened to read your account of your experience with us. As we explain on our website, our vehicle inventory changes very rapidly due to high demand. In your case here, many buyers sought to purchase the same used Fiat unit that you were interested in after it had spent many weeks on our lot and we lowered its price. While you were in Nevada and contacting us hoping to work out a deal, another local buyer in Tucson visited our dealership and purchased the vehicle. If there had been no active shoppers on this vehicle we may have agreed to accept your distant buyer deposit, but that was not the case here. We’re sorry we were unable to assist you in this case but hope to earn your business again in the future. Sincerely, Sunny Davis, Guest Relations Director, Precision Toyota of Tucson, 520-795-5565
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