Bill Luke Tempe

My husband and I were guardedly optimistic when we arrived at Bill Luke Fiat. We had already had one dealer disappoint us. We had "saved" a couple vehicles we were interested in on the website. Initially, when we got there, they had pulled the wrong Tiguan, but quickly got us into the one we had inquired about for a test drive. They were low pressure and low [non-permissible content removed]. The initial trade offer was a tad lower than we expected but they were negotiable and we got to the right place with no fuss. As far as financing goes, if your credit is decent, and you purchase an extended warranty (which is just a smart move anyway) you're not going to be disappointed. Our salesman Jeff J. was great and did well by us. The spare was missing in our preowned purchase as was the second key fob. He promised to make good on the tire and made no promises about the 2nd key fob. When we arrived today to bring the title for our trade, Jeff was waiting for us and he had done right by us. Not only was the spare ready for pick up from VW, but he had located the second key fob for us which saved some hassle and inconvenience. All in all, I'd have to say that it was hands down, the best car buying experience I've had in the 15 years I've lived in AZ. Helpful hint: go to the site. Save the vehicles you're interested in. If one gets sold, you WILL be notified by email. That way, if you had your heart set on that one, it's not going to develop into a "bait and switch" situation. This dealership displayed integrity and unless a problem develops prior to us receiving our payment book, I'll happily recommend Bill Luke Fiat to anyone I know. A big plus for me was their A+ rating with the BBB. Don't let one or two disgruntled people keep you from at least visiting this dealership.