INFINITI of Scottsdale

Bought an Infiniti at this dealership and of course everyone was super nice while they were trying to get my money. They even had one of the salesmen drive to my house behind me to get the check for my down payment just so I could drive my car home and not have to go all the way back. That was where the good service stopped. I was scheduled to go in so they could fix my trunk. It would not open. TWICE I scheduled appointments and both times they said that they had no record of it. When I finally got in to have it fixed over a month later, I was REFUSED a ride home. They said that the concierge service would not go out more then 10 miles and they would not let me have a rental car. They said the wait for my car would be around 7 hrs and that I was "welcome to wait". While I was waiting I spoke with several employees of Nissan all coming with excuses as to why they were not responsible for fixing my car after I was promised by the dealer that they would. When I brought that up to them they flat out called me a liar. In the end I waited 4 hrs in the waiting room, and had to find my own way home. Before I left I had asked them how much longer it would be for my car, they gave me a time of 3 hrs minimum. So I left... not even an hour later my car was done. I wasted the entire day at the dealership lost about $100 for the taxi taking me back and forth and not everything on my car was fixed. It was a horrible experience to say the least. I will never go back to this dealership or do any kind of business with the Van Tuyl group.