Chapman BMW on Camelback

I purchased my 330I in Chicago 3 years ago, two weeks before moving to Phoenix. I gave Chapman BMW in Phoenix the opportunity to acquire my business at the time and they were no where even close on price. To be frank, I would have preferred to have purchased the car in Phoenix to save the expense and trouble of transport but Chapman was thousands of dollars more expensive. As for service, they are and have been for the last 3 years, hands down the worst service I have ever experienced. Unfortunately they are just about the only game in town that is reasonably close to me. They do not return phone calls; no one comes out to greet you when you pull the car in to the maintenance area forcing you to guess what you need to do; no one (except the receptionist) ever, ever answers the phone, it always goes to voice mail; they nickel and dime you to death on everything; my loaner car for service was a Ford mini-van; lastly the reason I am going through the trouble of even writing this is because I have been waiting six hours for the finance representative to get back to me, even though I told them in multiple voicemails that it was very important that they get back to me as soon as possible, today. If this was somewhere other the BMW, maybe I could understand. But when I pay a premium price for a vehicle I expect premium service. The service at Chapman BMW on Camelback has been sub-par at its best and downright rude at its worst. Not only will I not recommend them for service, I will not recommend them for purchase based upon my experience three years ago. Chapman BMW on Camelback has soured me on the BMW brand, I will not buy a BMW in the future, I am selling the BMW I own and I will make it a point to tell everyone I socialize with in the future not to purchase a BMW.