Chapman BMW on Camelback

I would give zero starts if possible. I took my 2011 Activehybrid 7 into service to diagnose. Preliminary diagnose was that my E Drive Motor or the EME was bad. Both parts are between $7k-$12k to replace. However, the car was driving fine at the time. The technician stated that the part would need to be replaced sooner or later because it was just starting to produce error codes (3 times in last 4 months), and that I "might" be able to drive another 3mo-12mo before it completely dies. I wanted them to diagnose exactly which part was going bad, but this would entail them removing the parts to test individually. It would run me $575.00, I agreed since I might be willing to replace the cheaper part (if that was the cause of the problem). I brought my vehicle in again for them to diagnose (still driving and starting up perfectly). After their diagnose, they were able to confirm that it was the EME that was at faulty and would be costly ($19k parts and labor) to replace. However, they are now not able to restart the car. I felt that the service department at the least should have informed me (the customer) that since my car was already experiencing intermittent faults related to these two parts - that any diagnose requiring them to remove and test the parts individually might cause the car to not be able to start again. If they had informed me of this, I (as the customer) might have decided to not go through with the diagnose. At the very least, I might have decided to just drive the vehicle until it dies or to trade the vehicle in since it was still drivable. Obviously upset, I spoke with Doug (the service dept manager), about this. He admitted that maybe it was something they should have informed me before the service, but at the point there's nothing he can do. Good luck. I requested that he (at the very least) not charge me the $575 for the service. He declined and stated he would give me a 50% discount and charge me $287. Can you believe it - they still charged me $287 for a service that literally disabled my vehicle. I actually contacted Arrowhead BMW and North Scottsdale BMW regarding their "stature of care" policy. Both the other 2 dealerships agreed that they would have advised me in advance that the diagnose might prevent my car from being able to start again. If I would have know this in advance, I would have decided otherwise. I felt that Chapman BMW service really did their customer a disservice. I felt I was put into a position that I had no choice but to buy a new vehicle. I am not blaming the lose of my vehicle on Chapman, obviously the vehicle had intermittent issues already and with very high miles (164,000). However, I wish I have been given the "choice" to decide vs them telling me that we diagnose the problem but now we can't start it again. And to charge me the service on top of that. Worse still, now I'm not even able to trade in the vehicle for any value what so ever. Worst BMW service department I have ever experienced, and we have owned 6 BMWs in the last 15 years. Never experienced anything like this from a BMW dealership. Think twice before taking your vehicles there for service.