Chapman BMW on Camelback

I purchased our second BMW from Chapman and the issues began there. I bought a used BMW 328i and the sales person told me it did not come with floor mats - when I complained to BMW North American - magically I got used floor mats. They were not for my car, but I got something. I also have another BMW, an older X5, and they are known to last a long time. Every time I took it Andy S there was one more problem - we were going there monthly for things that my husband and I thought should be identified on previous visits. I will never forget sitting in the lobby waiting for my car when I heard him talking to another customer and letting that person know how much their repair bill would be. The customer was upset, but in a fluid motion Andy picked up the phone and got him to Sales for a test drive of a new BMW. I am not one to believe in conspiracy, but I think the Service department is a main line to Sales. Also, it does not make sense that there was one issue after another with the same system - the air intake/fan belt had problems, then the alternator - I have a hard time believing that when connected to diagnostic equipment that those two systems that are so closely related were not noted as possibly failing, but it was not mentioned and we spent close to $1500 within 2 months. Finally, we had our brakes done in May of last year. I thought there was a warranty on the brakes, so I took it to Chapman and I was told it was the calipers that caused the brakes to wear down on the passenger side front. I did not believe it, took it to another repair location that works on BMWs in Peoria and they said there was nothing wrong with the calipers - they did replace the parts that BMW put on about a year ago and refused to replace. I am disgusted with them and if I ever buy another BMW it will not be from Chapman. Take a word of advice - if you want your older BMW to continue working, and they are work horses, don't use the service department at Chapman BMW and know they will deny any possible support of the warranty support they are to give to customers. Extremely disappointed, will not go back and plan to attempt to recover my money for brakes placed on the car and inaccurate assessment of what was wrong with the car.