Chapman BMW on Camelback

Robert Mills sold me a certified 2012 X5. I specifically asked about the car fax, which was clean. However I also inquired about whether any bodywork had been done. I was told that they would not certify a car if there was any evidence of extensive bodywork. I purchased a black car at night, upon taking it to be waxed I was shown that the entire back half had bad runs in the paint, illustrating that it had gone through major bodywork. I never once received any follow up from the dealership on how I was liking the car, which I believe is standard customer service protocol. Then when I emailed asking if they might be able to look at the vehicle to check into the paint, and if there may have been evidence of body damage that they missed, Robert Mills called me and told me that he had in fact made me aware of "inconsistencies in the paint." Which the only thing we discussed was a scratch on the hood, not the entire back half being repainted. He yelled at me, refused to listen when I tried to speak, and handled a simple question and request with pure anger, defensiveness, and angst. I asked if he thought a better way to handle it would be to ask me to bring it in so he could have someone take another look (which would have appeased me just fine) and he said a manager would call me and hung up on me. This is the worst customer service I have ever received. I would never recommend this dealership, and if they are a last resort to get the car you are looking for I WOULD CERTAINLY DISADVISE SPEAKING WITH ROBERT MILLS.