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Chapman BMW on Camelback


830 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
get your wallet out for the ol' PREP FEE nonsense
Written by dissapointed on 04/07/2017
I have bought cars in the past from Camelback BMW Used-car department. The latest fun?? the mandatory "PREP FEE" of $700. Get out your wallet, because you get to pay it even if they did not "prep" at all! Missing headrest? dings and chips? not corrected, but you STILL get to pay it. BTW, why on earth would a one-year-old car NEED a prep fee? "everyone does it....(they say)... its mandatory, cant remove that 700 bucks from the price ....", Couple that with the mandatory $1000 fee unless they finance you with *whoever they want*. Why do they do this? So they can put it out on the internet as price X (low price) .... it then "beats" all others like it week after week online. The surprise happens when you show up to buy it for that magical price. Then comes the "prep fee" and $1k "finance with us" fee, Tint and more. I like transparent prices. I like an "all in" number that is COMPETITIVE and up front. I dont like deceptive BS like "prep fee" when no prep was needed (or worse, it was needed but never done).
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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