Chapman BMW on Camelback

We were shopping for a BMW X3 and visited two dealerships in Phoenix, AZ. Our first stop was at their competitor only 4 miles from where we live. Before purchasing a car we scheduled a visit to Chapman BMW because they participated in the Costco Auto purchase program. Joe Lena first contacted me via email to spell out what current deals they ran, then he followed up with a phone call explaining they offer a no-haggling experience. We met Joe at the dealership and he proved to be very professional, patient and knowledgeable. We ran through many different options available and whether we purchased from the inventory or a factory build. My wife and I went back and forth on this several times. Joe did not rush us to make a decision, he was able to navigate between two differing personalities and priorities to a solution that worked with our needs and budget. Through the process of selection, delivery and after delivery, Joe took part in it. We found a couple items on the car that didn't meet our expectation and he took care of it immediately. Mr. Lena works hard to solve problems is the best way to describe it. He honors his word and follows through to make sure we were happy with our purchase. At the end of the day, both dealers offered the same product and same pricing structure, but Mr. Lena was the difference which steered us to purchase our vehicle from Chapman BMW.