Volkswagen North Scottsdale
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Dealership Sales Review
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Bad Transaction
Written byon 01/13/2017
It's surprising to find a major brand auto dealer, much less one owned by Penske, that misses the mark as badly as VW of North Scottsdale. We purchased a car out of lease from them and they ended up shortchanging us almost $500. It's not hard to understand the mistake but the dealer seems unable to comprehend the clear and simple facts. This leads us to believe they are either grossly incompetent or outright dishonest. Either way it's entirely unacceptable and we will neither do business with these folks again nor recommend anyone else buy a car from them. I write this as an experienced business person and car buyer. This dealership simply screwed this up and rather than correct the mistake we just get a ridiculous runaround. Not good.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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automachine on 01/21/2017
This issue has, apparently, been resolved. There was no reason for there to have been a problem in the first place and it took WAY too long and required WAY too much effort on my part to get it fixed. But I am told the money owed to us has been paid via overnight express and is awaiting pickup at a UPS store.
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