BMW North Scottsdale

I am thrilled with my CPO BMW. The vehicle is exactly what I have been looking for and makes me smile every time I drive it. That being said I would have loved to buy it from any other dealer. In the end, I got a payment and loan terms that I am comfortable with as well as plenty of warranty and complimentary maintenance to help me sleep easier at night. The sales advisors are friendly (especially Jerry and Tod) and do not come across as pushy but rather there to assist you in your car shopping experience. It's the behind the scenes finance guys that are your enemy. If you are used to going to a car dealership and getting the impression that they want to sell you a car and are willing to work with you to make that happen, then adjust your expectations before going here. Of the 3 vehicles I considered, all of them mysteriously were already at "rock bottom we won't discount it a penny more pricing". Are you the type that likes to do your homework as much as possible before visiting the dealer? Throw all that research out the window on your way (especially the trade-in and TMV values that you find on Edmunds); you can make the most logical, well thought out negotiating points and they will be met with a simple no explanation "no". I have been to other Penske dealerships and other BMW dealerships and none of them conveyed this same attitude. If I wasn't looking for something so specific (manual transmission convertible) I would have happily gone elsewhere (This is their strong point- a large inventory of quality BMWs and CPOs). The original salesman I worked with lost the sale because of his finance manager not willing to discount below sticker- I bought it a month later from a different salesman at the price I told the previous finance manager that it should be.