AutoNation Chrysler Dodge Jeep Ram North Phoenix
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They completely forgot about my truck
Written byon 07/05/2023
Dropped my truck off on a Sunday as requested. I confirmed that they had received my truck on Monday and reminded them I would be back in town to pick up on Thursday afternoon. I reached out and left messages for both the service advisor and acting service manager for an update on Wednesday without a response. When I arrived on Thursday to pick up nobody had any idea what had been done to my truck. They completely forgot about it but I offered to leave it to get repairs completed but I needed a loaner truck for my job as a contractor. They denied the use of a truck so I took my truck to a different service center.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Stephanie Mavis on 07/07/2023
Dealer Response
Hi Jerry, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2825 to discuss what we can do to help.
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