AutoNation Chrysler Dodge Jeep Ram North Phoenix
Dealership Service Review
They had my truck for over 8 hours and never did a diagnostic on it but every time called to check on my vehicle the said there was a $185 diagnostic fee even though i have a extended warranty through Autonation. Also my service advisor was late that day and they would do anything with my truck until she came in . I felt like they don't have ample staff on the weekends because they kept asking me to let them keep my truck until Tuesday. I took my truck to Larry Miller Dodge surprise and they were able to figure out what the issue with the truck was with in a hour and had my truck fixed. I wait maybe 2 1/2 hours. Thank you Autonation Dodge for wasting 8 hour of my day and you still weren't able to get the Job done. Thank you Larry H Miller Dodge surprise for fixing my truck when Autonation couldn't.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No