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AutoNation Chrysler Dodge Jeep Ram North Phoenix


16406 N 26th Ave, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (6)
Service Rating
Recommend:
Yes (35) No (8)
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Dealership Service Review

1 out of 5 starsservice Rating
Bad workmen ship and returning calls by the management.
Written by Douglas on 05/30/2023

First of all I had an appointment at 7:30 AM jeep did not go into the shop till 8:30 for a service oil change and new wipers. Jeep finally came out of shop at 10:00 AM an hour and a half to do a service. They did not top off fluids an had the wrong wipers blades on the jeep. The service person that logged me in did a good job to fix the wiper issue. On my way home I heard noises as I was going down the freeway got home and checked under the hood and found that the service person that worked on my jeep had unscrewed my air cleaner top and did not secure it back and did not tell me my air filter was dirty. My engine was sucking up road dirt into the engine from bell rd to Anthem. At that time, I noticed my fluids were low. I called and left messages for the service person the logged me in and the service manager and to this date I have not heard from them.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Sandy Clearwater on 06/03/2023
Dealer Response
Hi Douglas, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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