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AutoNation Chrysler Dodge Jeep Ram North Phoenix


16406 N 26th Ave, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (6)
Service Rating
Recommend:
Yes (35) No (8)
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Dealership Service Review

2 out of 5 starsservice Rating
Kudos to my Service advisor. Not so much to the techs who worked on my car.
Written by HemiMagnum06 on 05/26/2023

Service department lacking in any semblance of pride in work. Went in for a warranty repair. The service advisor did a great job locating the part in a timely fashion. The actual work on my vehicle was another matter completely. After waiting a couple of days for the work to be finished, I picked up my car and drove it to the gas station as the warranty work was for the gas tank. I could not get the tank to take more than a gallon and a half at a time. Once again, the service advisor did his best to get me in so they could diagnose the problem. Three days later, I got my car back only to find that the tech who worked on my car had not tightened the bolts that secured that tank. I found this out after taking my car to my regular mechanic to check the dealerships work. Overall, a pretty frustrating experience I would not want to repeat. Big thanks to Nick Fernandez; my service advisor, for keeping things going.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Neil Snied on 06/02/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2825 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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