AutoNation Chrysler Dodge Jeep Ram North Phoenix

Purchased a used vehicle from here Sunday, June 25th, it was the first and last time I will do business with this dealer. I initially went down on Friday the 23rd to check out the vehicle. During the test drive I had pointed out the AC wasn’t blowing very hard or cold and asked if they’d fix it, otherwise I didn’t want the vehicle. They agreed that they would and would let me know when it was done. Saturday I get a text from my sales guy that they fixed it and if I wanted to put a deposit down to ensure the vehicle wasn’t sold. I put down a deposit and went in Sunday to finish the deal and pick up the vehicle. On my hour drive home, I notice the air pressure coming out of the vents is still not as it should be and the air still isn’t cooling like it should be. I reached back out to my sales guy the next day telling him what’s going on and if they could dive deeper into the issue or if I just bring the truck back and go a different route, since I have a 5 day return window. Im told it won’t come to me needing to return the truck, that they’d fix it. The text I have from my sales guy reads “My GM said “If its having an issue, we would fix it. As that was part of the deal in the first place. No reason for him to worry about the 5 day.”” Conveniently, they wouldn’t be able to get me in to take a look at the issue further until the following week, outside of my 5 day return window. Against my better judgement, I went out on faith that they would honor this and make it right. I took the vehicle in Monday, July 3rd since that was the soonest I could get in to have it looked at. My sales guy wasn’t in, so another guy helped me out. After spending the better part of the day waiting for a part to come in and a couple more hours after that, they replaced the same part that was replaced before with no difference in result and at that point shrugged it off as if nothing further could be done, they’ve done all that they’re willing to do in replacing this one part. The original agreement wasn’t that this part be replaced, it’s that the AC issue with not blowing that hard or cold be sorted out. Of course, since I’m outside of my 5 day return window, it’s now my issue to deal with and figure out as the GM isn’t willing to take the truck back now. The GM is falling back on it being a used vehicle sold as is, but that wasn’t the case or agreement we talked about the week prior. Now I have a $33k truck with poor AC in the middle of the summer that I’ll have to dig into and figure out on my own and spend who knows what to get working properly. My only positive takeaway from this experience if I had to find one are my sales guy and the guy who helped me out this past Monday. Both of them were good and I believe made an effort, but at the end of the day they don’t have the final say and so I don’t blame them for how this turned out. I do blame the GM for not being a man of his word. It’s clear to me now that AutoNation Chrysler Dodge Jeep RAM North Phoenix is more concerned with churning numbers than they are about building lasting relationships with customers. One final fun fact, I almost lost control of the vehicle going around a turn on the freeway. Turns out this is due to the blown shocks on all 4 corners that they decided not to fix upon their initial inspection of the vehicle. Hopefully I don’t discover some other corner they decided to cut to save a buck in the coming weeks of ownership.