AutoNation Chrysler Dodge Jeep Ram North Phoenix

it started off bad with the listing on internet having 10 miles the vehicle actually had 3688. there was scratches all over the hood and a couple dings that the dealership promised to take care of. the price was ok so i was willing to overlook that as long as damages will be fixed. the salesman jose was outstanding i had a trade in vehicle (less miles on my trade in then the new car lmao) the finance guy michael rousch kept asking about add on services i told him no roughly 5 different times i told him i don’t drive the vehicle it’s always garaged and warranties are useless. example trade in i had for year and half did one oil change 3600 miles) it was right before closing the process took hours i was tired michael pushed through the contract saying the debt service and 2 other items were included in the price later when i got home i realized i was charged 639 x 3 and it was optional i was under the assumption it was like window tint included because michael said it was that was my mistake. he never once said it was additional charge and i even told him again i didn’t want any addon services he asked again. i left got home realized the snake did those 639 charges and i immediately sent him 3 emails and still no response. i would have bought another vehicle from that store specifically Jose but the snake michael ruined any chances. jose the salesman is awesome numerous follow up calls checking how i liked it and working with me to get prior damages fixed. i hate that one person ruined my visit over $1800 while another was perfect. Jose customer service was excellent constantly asking if i needed anything while waiting and giving me status updates on where we were in process and asked if i had any questions. jose is 5 stars and the visit overall would have been 5 stars if not for michael roush zero stars. was it worth 1800$ to lose a future customer ?