Jim Click Green Valley Ford
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Dealership Service Review
service Rating
Poor Customer Service
Written byon 03/26/2019
I had two recalls on my Hyundai Santa Fe Sport. I called to make an appointment and they said it would take about 2 hours. I dropped it off at 10am and they said it was 2 hours per recall. I am now waiting 4 1/2 hours and they said probably another 45 minutes. Had I been told the amount of time needed I would have made different arrangements because I had to miss an entire day of work. My job is in sales and I needed my car. Very poor service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable