San Tan Ford
Back to Sales Reviews
Dealership Sales Review
sales Rating
Treated horribly
Written by 05/20/2021
onActually, the Ford i bought was the one damaged in the shootout at San Tan Ford. White fully loaded explorer. Your team promised to take care of me. When i returned to discuss my options your manager Mike told me i had only 3 Explorers to choose from. When neither of those worked for me, (i have a dog and needed the bench back seat) they pushed away from the table and rudely left. I was told they would just back out the sale. It was an awful experience.
Your manager told me there were only 3 explorers available in the entire state of AZ. As it turns out, he lied right to my face. There was the perfect explorer a mile down the road at Earnhardt. Why didn't your team offer to get that explorer for me. I bought from you in good faith and expected that you would make things right. Instead i was treated horribly, simply because i wanted an explorer like the explorer that i bought. My experience with San Tan Ford may have soured my entire view of Ford. I did not buy an explorer, i may never buy another Ford after how i was treated.
I will have to say the salesman Angel was very nice but got stuck in the middle when his manager took over the deal and tried to jam us into a car we didn't want.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Showing 1 comment
Sort by:
Sue Tilly on 05/25/2021
Dealer Response
Hi Matt, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at San Tan Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com and we will do our best to make this better. We hope to hear from you soon.
Report