Skip to main content

AutoNation Honda Chandler


1150 S Gilbert Rd, Chandler, AZ 85286 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (88) No (15)
Service Rating
Recommend:
Yes (231) No (14)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Horrible Customer Service!
Written by Christina on 02/27/2024
Me, my husband, and kids went in on Saturday to buy a car.We were here for a couple hours. We found the car we really liked so they took us to see what rates we qualify for. The rate did come out high because my husband has cosigned for other people so we asked them to try me by myself, they said no one is going to approve me alone but we insisted they just try. I believe it was the sales manager that came out he asked what the issue was. My husband said "What we are asking you guys to do we feel you don't want to do it." The manager got upset at that statement, he shoved his chair to the other table raised his voice and said "Yup you guys are not buying a car here there's the door and get out!" And started to walk away. My husband said then We want to buy the car but you guys aren't doing what we are asking. The sales manager comes back and my husband says "We feel like you guys are not trying to work with us on buying a car here." The sales manager raises his voice again and says "Get out, we are not selling you guys a car here!" Then we left. We still don't understand why he yelled at us it was very unprofessional, if they didn't want to sell to us they could have calmly said "I'm sorry there is nothing we can do" We never raised our voices to them. We had our children there with us I would not recommend going here. I believe the manager name was Nick. I am trying to call to get the correct name.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Sue Tilly on 03/01/2024
Dealer Response
Hi Christina, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-5186 to discuss what we can do to help.
Report