AutoNation Honda Chandler

The initial process of coming in to the dealership to purchase a car was great. Our sales guy Gil was awesome I was able to test drive the 2 cars that I was comparing and it made my selection process easy. Once I selected the car the sales part was seamless. It was not until we got the financing part of things where the process put a sour taste in my mouth. We waited for over 2.5 hours for the finance guy Oscar to grab us to do paperwork even though we were told it would take 30-45 min before he gets to us. We were upset that they never gave us an update on why it was taking it so long we feel as if he was seeing people before us. We seen people who came in that day after leave before us. They need to have a better system for the finance part of the process.