Big Two Toyota of Chandler

Pro's: The salesman were very nice. Great price and quick agreement - Maybe too quick and for internet buyers like me, this is where I advise another dealership ;( Con's: The day after I bought the car, I took it on my normal drive to work (50 miles - Scottsdale and back to Gilbert) I didn't feel like it was breaking and accelerating well. It aslo started to get uncomfortable witht he ay it was accelerating. I called and shared that I wanted to return the car. I also asked for a copy of the agreement to understand their cooling off period (This is what tells you how long you have to return the car if it doesn't meet your satisfaction). The sales men forwarded me to the sales manager who said he would send it to me. (Note, I asked for a copy of the agreement upon purchase and they said they would email it next day.) After 3 hours, I hadn't received it so i called again. This is where it got very very odd. I was told they didn't have the contract and that they couldn't tell me who the loan was with. I told him I felt uncomfortable and wanted to read the agreement and he said there was no way to get it. I started feeling like something was going on and so I called their partner dealership (BigTwo Toyota Scion). They said all of the financial information and agreement was accessible by computer and were unsure why the other dealership couldn't find it. I asked a friend what might be going on who was a GM of a dealership chain for 10 years and he shared dealerships will do this when they are waiting for the loan to process and don't want the customer to cancel or do anything to stall the bank from getting them their money. Ultimately I called the GM and shared the experience. He told me that he wasn't concerned with me not having an agreement and that the car was un-returnable. Keep in mind at this point, I had the car for 16 hours. It was in perfect condition and I even offered 500 and the cost of detailing the car. So, for them, no harm - no foul. For me - No agreement, lost 4000 deposit and now with a car i feel uncomfortable with. Many dealerships are honest and stand behind their cars. I recommend to avoid dealerships with no cooling off period on agreements. They will rush you and then leave you for dead. So, I am now 24 hours with no contract or copy of my car purchase loan or purchase agreement. I am scared and don't know what is going on. No agreement, lost 4000 deposit and now with a car i feel uncomfortable with. I have asked the GM to reach back out to me and I will share the outcome. I understand if there are things that happen like this with middle management because they are given rules to follow and sometimes left to interpret them but I hope that the GM and owners of Big Two reconcile this experience. I will be sure to follow-up with the outcome. To my salesman, I appreciated the deal on the car. Unfortunately, a good deal does not make up for dishonesty and non disclosure of agreements. This needs to be made right. I am scared and left with a car I don't feel good about.