Big Two Toyota of Chandler

I finally drove away with the exact 2015 Highlander XLE that my wife and I wanted although they were in short supply and very popular! I purchased this car the week my wife was due for labor which may have been a bad decision, but my sales guy Oscar Guglielmo made my buying experience a breeze. He listened to what I wanted and didn't try to push other cars on me. After our first meeting I got a call that night that he found my car and could have it to me. He made sure I test drove similar models and explained the differences and benefits of each one. I am an engineer and had tons of questions. Oscar was able to answer them on the spot or get back to me shortly with the answers. My wife went into labor early which threw a curve ball in the deal. Oscar was very understanding and held the car for me and had it ready for pickup once we got out of the hospital. He also coordinated a follow-up trip to the detail area to have the "Big-Two" decal removed by my request. The paperwork process was also a breeze and took less than 30 minutes which helped with a new Mom and baby waiting. Later Oscar followed up to make sure the car was working out great and to see if I had any questions and was able to help me program my garage door opener over the phone! I am in the market for a used Tacoma and won't even consider going to another dealer or salesman. Big Two has a customer for life with me and my family.