Kendall Ford Lincoln of Anchorage

While my salesperson was pleasant and professional, the overall experience with this dealership was disappointing for two key reasons: Dishonest Pricing Tactic: During the price negotiation, we agreed on a specific additional discount. However, when the updated quote was presented, that discount was not truly added. It was instead absorbed into an already existing discount on the original quote. This resulted in a higher final price than what had been agreed upon, which felt misleading and left me questioning the dealership’s integrity. Lack of Basic Post-Sale Support: I purchased a used vehicle “as-is” and completed a test drive without any noticeable issues. However, on the drive home, the car began making a loud, concerning squealing noise (later discovered to be a small pebble lodged near the brakes. Simple fix!). I immediately called to see if the dealership would at least take a quick look, given that I had just driven off their lot. Instead, I was flatly told they wouldn’t even inspect it because it was sold “as-is.” I fully understand what “as-is” means, but I also believe good customer service doesn't end the moment the papers are signed. Had they shown even a small willingness to check the issue, my review would be very different. Instead, their unwillingness to engage left me feeling dismissed and frustrated. Because of this experience, I don't recommend this dealership to others.