Jack Ingram Nissan

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Jack Ingram Nissan
227 Eastern Blvd, Montgomery, AL 36117 (map)
Today 8:00 AM - 7:00 PM
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Buyer Beware
Written by fernloth on 06/04/2008

My first (and assuredly last) experience with Jack Ingram Nissan began well enough. I was looking to get out of a lease with a little less than a year remaining on it and was primarily interested in the Nissan Versa. My initial contact with the JI salesman was pleasant enough, however after setting me up for a test drive of the vehicle, he was nowhere to be found. The sales manager took up his slack, however, and more or less sold the car. First of all, the deal I had worked out with the salesman and which the sales manager gave me a dismissive "oh sure!" acknowledgment of turned into a completely different beast after I drove my new car off the lot. Furthermore, after promising repeatedly to arrange delivery of the lease car back to the appropriate lot for inspection and after several threatening letters from the lease company demanding to know where the car was, I had to make a trip across country back into town finally only to find that Jack Ingram had left the car parked in their unsecured employee lot for FOUR MONTHS in which time someone had attempted to pry the locked gas door open leaving body damage I will now be liable for. The sales manager was nowhere to be found to deal with this amazing oversight and the Jack Ingram staff merely shrugged at my frustration. Jack Ingram has the benefit of several solid lines of product, but I have never dealt with a more incompetent and dishonest dealership in my life. Personally, I will never deal with them again and I hope this might serve warning for others. If you're in the market for a Nissan, shop around. I suspect you'll be better off avoiding Jack Ingram motors.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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dcrum824 on 12/06/2010
MY NAME IS DAN CRUMPLER AND I AM THE GENERAL SALES MANAGER AT JACK INGRAM NISSAN. THE INDIVIDUAL THAT WROTE THIS COMMENT IS TAKING THE WORD OF ANOTHER INDIVIDUAL THAT IS NOT NAMED, AND THE WRITER SURELY DOES NOT KNOW THE WHOLE STORY REGARDNG THE SITUATION. WHAT STRIKES ME AS FUNNY, I DO NOT REMEMBER THE AUTHOR OF THIS NARRATIVE SAYING ANYTHING TO ME ABOUT THIS MATTER. IF IT CONCERNED THIS PERSON ENOUGH TO WRITE A COMMENT ABOUT THIS, SURELY IT CONCERNED THEM ENOUGH TO ASK SOME QUESTIONS ABOUT WHAT HAPPENED. BECAUSE OF PRIVACY LAWS I WOULD NOT DIVULGE ANY INFORMATION TO THIS THIRD PARTY, BUT I WOULD AT LEAST TRY TO EXPLAIN WHAT HAPPENED AS MUCH AS I POSSIBLY COULD, WHILE ABIDING BY THE PRIVACY LAWS. MY GRANDFATHER ALWAYS TOLD ME NOT TO STIR THE SOUP UNLESS THE SOUP BELONGED TO ME
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dcrum824 on 12/06/2010
MY NAME IS DAN CRUMPLER AND I AM THE GENERAL SALES MANAGER AT JACK INGRAM NISSAN. THE INCIDENT THAT FERNLOTH IS REFERRING TO, HAS NOT, AS IS USUALLY THE CASE IN CIRCUMSTANCES LIKE THIS, TOLD THE WHOLE STORY. WHAT SHE IS NOT TELLING ANYONE, IS THAT THE CAR SHE WANTED OUT OF WAS A VW, AND WHEN WE DID THE DEAL, WE ADVISED HER THAT VW WOULD NOT ACCEPT AN EARLY LEASE TERMINATION, AND THAT WE WOULD HAVE TO LEAVE THE CAR AT OUR VOLKSWAGEN LOT UNTIL THE LEASE WAS UP. WE CUT HER A CHECK FOR THE FINAL PAYMENTS AND INSTRUCTED HER THAT SHE WOULD HAVE TO SEND IN THE LAST PAYMENTS, WHICH SHE DID. AT NO TIME, TO THE BEST OF MY RECOLLECTION, DID SHE EVER CONTACT ME REGARDING THIS MATTER. WHEN WE NOTIFIED VW OF THE TERMINATION, IT WAS UP TO VW, NOT OUR DEALERSHIP, TO PICK UP THE VEHICLE. WE ASSISTED IN EVERY WAY WE COULD AFTER SHE FINALLY NOTIFIED SOMEONE OF THE SITUATION. WHAT I DON'T UNDERSTAND, IS IF I WERE RESPONSIBLE FOR A VEHICLE, I WOULD AT LEAST CHECK AND MAKE SURE THAT IT HAD BEEN PICKED UP BY VW. WHILE I FULLY UNDERSTAND THAT WE CERTAINLY SHARED SOME RESPONSIBILITY IN THIS SITUATION, AGAIN, IF MY NAME IS ON A LEASE MAKING ME RESPONSIBLE FOR A VEHICLE, I WOULD SIMPLY PLACE A PHONE CALL TO FOLLOW UP AND MAKE SURE THAT EVERYTHING WAS TAKEN CARE OF. WHILE WE ARE NOT BLAMELESS IN THIS SITUATION, SIMPLY PUT, WE ARE ALSO HUMAN BEINGS. DID WE DO EVERYTHING PROPERLY, MAYBE NOT, BUT NEITHER DID THE CUSTOMER. WE ARE EXPERIENCING ALL TIME HIGHS IN OUR CUSTOMER SATISFACTION INDEX WITH NISSAN, AND EXPERIENCING RECORD SETTING SALES OF NEW NISSANS, SO WE MUST BE DOING SOMETHING RIGHT. JACK INGRAM HAS BEEN IN BUSINESS FOR 50 YEARS. IN ORDER TO STAY IN THIS BUSINESS FOR THAT LONG, WE HAVE TO BE DOING SOMETHING RIGHT THE MAJORITY OF THE TIME. OUR CUSTOMERS ARE VALUABLE TO US, AND WE WILL CONTINUE TO DO EVERYTHING IN OUR POWER TO SATISFY OUR CUSTOMERS.
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matthewy on 12/06/2010
My name is Matt Young and I am the Internet and IT Director at Jack Ingram Motors. First I would like to say that no one is perfect and, yes we do make mistakes. Secondly, with six franchises and two used car lots, we will have employees that make mistakes in handling some customer's needs. I was a resident of New Orleans when Hurricane Katrina struck and the VW dealership where I worked took on three feet of water after the storm. David Ingram called to let me know that they would try to find housing and work for any of our employees. I left my family and came to Montgomery because it was the first job offer I had. Once I arrived here I was able to see what a great city Montgomery is and also what great people the Ingram family are. The Ingram family and many of our employees are active throughout Montgomery and the surrounding areas in many civic organizations, charities and churches. We give back to the community through our time, resources and money. If any customer feels that they have been mistreated in any way by one of our employees, please contact me directly and I will personally try to resolve your concern or direct you to a member of the Ingram family who can. We are now celebrating the 50th anniversary of Jack Ingram Motors, and as a company we strive every day to find ways to better serve our customers.
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sharonr on 12/06/2010
Report to the FTC, Attorney General- consumer affairs, and the Better Business Bureau and Birmingham Al. I met a lady on the lot with a similar story, it seems as if the owner is allowing his salesman and manager to abuse customers and treat them terribly after the sale and fraudently before the sale. One of the salesman pretended to be a lawyer and told me that I did not have a legal leg to stand on. So I drove that piece of crap off the lot and have been miserable ever since.
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dcrum824 on 12/06/2010
As fernloth so keenely pointed out, we are human beings, and we made some mistakes. What he is failing to tell is the mistakes that he made, and the things that he failed to do. Because of privacy issues, I am unable to comment on some of the allegations he made, and I am quite aware of the entire situation. Jack Ingram Motors has been around for 50 years, and I was brought to Jack Ingram Nissan a little over a year ago. I have been with Nissan basically my whole management career, and have enjoyed unprecedented success at every dealership that I have had the pleasure to work. I have a tremendous relationship with the manufacturer and have always done my absolute best to please every customer. Again, because of my respect for my employer and my other customers, I cannot go into some things that I would like to, but suffice it to say that Jack Ingram Nissan has experienced unprecedented succes in the last 1+ years, and our Customer Satisfaction Index, as determined by Nissan is at all time highs. Simply put, 94.6% of the time, we do everything right. This figure was obtained from reports generated from Nissan, and are completely unbiased. They are just the true numbers. As many of you have heard the old saying, "You can please some of the people all of the time, all of the people some of the time, and some of the people none of the time", is a very true statement. We simply failed this customer in some ways, but 94.6% of the time the customer is totally pleased with his or her experience here at Jack Ingram Nissan. Regards, Dan Crumpler General Sales Manager Jack Ingram Nissan
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