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Blower motor replacement
Written byon 05/16/2023
I believe that it was just an honest miscommunication. The gentleman that helped me was very kind and professional but I thought your service department was simply going to replace my AC BLOWER MOTOR AND CABIN FILTER. I rented a car for the day and returned at 17.00HRS Nothing was done. He thought it was a three day process. PEP BOYS did it in couple of hours. Again, I think it was just a simple miscommunication and the gentleman was very kind. No resentments in my heart. I was an Army officer in special forces and communication is really important but I guess I failed as well. Please don’t penalize this kind man for miscommunication
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Piper Yost on 05/18/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (251) 202-2016. We hope to hear from you.
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