AutoNation Toyota Leesburg
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2015 CPO with severe damage
Written by 01/20/2017
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My family drove 150 miles to buy a 2015 , CPO Tacoma with 28K miles for my son that was listed in EXCELENT condishion. Within 2 mins my son said look at the dents in the roof. I got in the bed, looked at the roof top and it was scratched and dented beyond words. From the front windshield to the rear windshield and from door to door there were 20 to 30 scratches. Some scratches were 2"wide and some were 3 feet long with rust. 3 or 4 dents were the size of eggs How is it possable for a dealership to certify a CPO vehicle using their 120 (give or take) inspections and miss what my son saw in seconds. How was it possable to wash the car and not mention the damage to anyone. I will also admit the my salesman Mohammed and his manager also Mohammed were very nice, seemed concerned and apologetic. They insisted they were unaware of the damage. (that was and is still tuff to swallow) They offered to fix all damage and have the car delievered to me at a later date. I asked for an additional 500.00 off the pre agreed price thinking that was fair under the circumstance and they refused. I am willing to bet my last dollar had that happened in the middle of the day or on a weekend with any other customers in the dealership they would have took care of our needs but we got there at 8:00 and were the only customers in the building. We shook hands and left.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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ilovemileone on 01/21/2017
Dealer Response
Thanks, for leaving us this response. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (571) 357-3965 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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