Used Car Sales Dishonest/False AdvertisingWritten by LindaGa on 10/12/15 12:26:40 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
DO NOT BUY a used car from Ciocca Ford of Quakertown! They treat you like dirt once you make the purchase. They are dishonest and falsely advertise. They take expensive, advertised parts off of cars but don't lower the price or change the ad. They falsely advertised a clean car fax. When we test drove the car, there was a thumping noise which they promised they would fix. I was undecided about buying the car but they told me there is a 90-day warranty from date of purchase. We bought the car for $25,000 with taxes and had to fight to get it fixed. It also came with an exhaust leak (not sure how it passed inspection, but I know it was there when we purchased the car because it quieted down once they finally repaired it). Service could not help me without an approval from the GM (either the sales department or I had to cover the bill, yet I had been told there was a 90-day warranty). GM called me, acting annoyed, and I explained I wanted the repairs done at no charge since there is a 90-day warranty. He told me that warranty was for powertrain only, but I was told by the salesman (and he wrote it down) there is a 60,000 mile factory powertrain warranty on the car. Why would they give me a 90-day warranty only covering the powertrain when it was still under a factory powertrain warranty? GM okayed the repairs (which should have been done prior to my purchase) but within 24 hours I discovered there was potential transmission failure from a mechanic I know who test drove the car. I told serviceI need the problem diagnosed when I bring the car in for the other repairs. Sure enough, Ciocca detected a power loss problem but it didn't appear to be the transmission, and Ford engineers recommended diagnostics. They sent me on my way, knowing I would have to pay for diagnostics elsewhere. All recommendations from dealers I contacted insisted I take the car back to Ciocca to diagnose and fix since I just bought the car less than three months ago. This car was not bought off the bargain lot! This is extremely stressful and time-consuming I have bought many used cars in my lifetime, and this is by far the worst experience EVER.