Ilderton Dodge Chrysler Jeep Ram

701 S Main St, High Point, NC 27261 (map)
Today closed*
*At this time store hours may vary.
8:30 AM - 8:00 PM
8:30 AM - 8:00 PM
8:30 AM - 8:00 PM
8:30 AM - 8:00 PM
8:30 AM - 8:00 PM
8:30 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Experience
Written by jeep_lover1 on 10/29/2015
I contacted Ilderton Dodge to see if there was a possibility of me trading my vehicle. I spoke with Mitch several times but once I put an application in it was a week of no calls or emails. I finally emailed him very disgruntled and all I got were excuses. Then he had Don Massey call me. He identified himself as being from the finance department, which is on a voicemail that I still have, when in fact he was only customer acquisition. He had never looked at my credit bureau or situation yet promised me the world. When I arrived he met with me for 20 seconds before passing me off onto Brandon (who was great!). Brandon told me everything as it was, made suggestions, and was wonderful but at this point I have been ignored and lied to by two members of the sales staff. Then once they started looking into my information ( a week after I authorized the CB report to be run) they decided that based on his sales manager's prior knowledge that no bank would finance me that much money (not because of lack of income, decent credit score, but because of negative equity). I brought my concern of negative equity up to the first two and they said it would be no problem. Well...long story short was it took 1 guy 2 minutes to look at my information and decide not to even try with a bank and they didnt seem sad, or even disappointed (like I was) that I was walking out with nothing except for a bad taste in my mouth for Ilderton Dodge. I wouldn't suggest my worst enemy shop there (unless you like to be ignored, lied to, them give you "fair" value on your trade from KBB (about $2k less that they should) and then them not even try to get you financing). The good news.....I financed a brand new Jeep the very next day somewhere else.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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