My First Lexus ExperienceWritten by bratjoan on 03/04/17 12:15:41 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I cannot say enough about my experience at Lexus of Smithtown. From the time I walked in the door I was treated with kindness and respect very much unlike other dealerships I had been to at the time. I met Sales/Lease Consultant Mr. Charles Greene and we immediately clicked. I was not familiar with Lexus vehicles and Charles was so patient with me. I explained why I was there, what I was looking for and he was a tremendous help. He got to know me as the person not just another sale. The poor guy walked the lot numerous times with me not just to look at vehicles but to see the different colors and how they looked in person vs a book. I was immediately drawn to the nightfall metallic blue and the GS350, and after my test drive I knew it was the car for me. Since I was looking for a 2017 I had to wait a few months to get exactly what I wanted but it was well worth the wait! Charles contacted me regularly to keep me updated on the status and sometimes just to check in and say hello which I was very impressed by. Once the vehicle arrived everything went so smoothly. Every person I dealt with from Reception to Sales to Finance was outstanding. I'd also like to thank Shawn for his kindness and patience in teaching me about all the "bells and whistles" - it really was a pleasure! While I have yet to experience it myself, I have also heard great things about the service department as well. Overall a great experience. I would highly recommend this dealership and especially Mr. Charles Greene. Thank You!