Skip to main content

Friendly Honda


1143 Dutchess Tpke, Poughkeepsie, NY 12603 (map)
Today 8:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (30) No (0)
Service Rating
Recommend:
Yes (1) No (0)
Back to Service Reviews

Dealership Service Review

2 out of 5 starsservice Rating
Service and pricing
Written by TimetoProcess on 03/03/2014
I was disappointed again by the surprise of the cost when I came in to pick up my car. I was using a $20 oil change coupon and asked that the engine lights be checked. It wasn't really a check engine light that was on but a tire pressure light, so I was told. They added air to my new this season snow tires and charged me $65 for the check engine light diag. labor. I had a note to call before any additional charges were put on and although they called to see if I wanted to do my $600 D-service and I said no not now (we don't have the $$ for that right now) I still walked in and had a $92 bill, not the $20 I expected. Not the first time I have been disappointed by the upsell and at the cost of the services. I really think that $65 dollars to add air to tires to turn off a light on my dash board is very high. I think this is my last time to use this dealership for services. After owning a Honda for over 14 years and this being the local dealership I am sorry to say I am no longer confident that they are a good deal. this has not been the first time I have been disappointed in the pricing for the type of service that needs to be done. There are many good car techs in the area so I will stop using this dealership for service.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
friendlyhonda on 03/07/2014
Dealer Response
Hello, I'm sorry that you don't feel that our Service department met your expectations on your latest visit. Perhaps it was not clearly explained to you prior to your service, and so I want to clarify that the charge for diagnostics was not simply to turn off the "check engine" light, but to hook your vehicle up to our advanced software that aids us in determining why that light was on in the first place, and run the advanced diagnostics on your vehicle. I would like to encourage you to call our Service Manager Veronica at 845-454-2400 ext. 145 so that she can discuss this with you further. We truly value your business and appreciate your taking the time to submit the review.
Report