DCH Montclair Acura

I got my very first Acura from Montclair Acura in fall 2003 and had they have provided free oil changes due to my inconvenience and I believe in dealer service.. so off I go.. Explanation: I have a 2004TSX “substitute" car The big problem is we now engage in a continuing confusion with Montclair SERVICE about WHICH TSX I have… "You have 2 tsxs".. "NO I do not"... “It says you do in our system” I have to explain whole story to these people again... every time I deal with Acura Montclair I have to do the same.... even though they SAY this sort of robbery never happened before (then why don’t they remember this one?) "We can not delete the extra one off the system" I make an appointment, show up and wait several hours for a simple 15,000 mile check (a little early on that check in) and oil service. I could not deal with this anymore I was sick of dealing with all the frustration So for the sake of my emotional well-being I walk away and FORFEIT the free services Actually- I think they count on you doing that .... If we take 2 hrs for an oil change- why will they use the coupons? Fast Forward 2/08. I have to call Montclair Acura because I find out they NEVER gave me the locking lug nut key for my car… 4 years later they still have the 2 VIN numbers in the systems—according to them I still own 2 TSXs. I have a serious problem with this lack of service and accountability. Who has my first car, what dealings are going on? Shady and incompetent procedures with service On top of this as I am stranded on the road – I ask them for the nearest Acura dealer in Manhattan-they insist repeatedly the closest one is in Brooklyn… In disbelief we ask several more times- the service department insists there is no Acura Manhattan… Who is on first Acura? How do we serve our customers? Make your judgment based on this account.. I have had no compensation- from anyone on this account.. Still all wrong—still nothing made right..