Salerno Duane Ford Car Dealership Summit New Jersey | Edmunds
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Salerno Duane Ford Sales Reviews

  • 245 Broad St
  • Summit, NJ 07901 (map)
  • Chat with Dealer
Sales Rating:

Amazing Customer Experience

Written by jaam2016 on 11/04/16 12:58:55 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was shopping around for an family van. After watching the TV adds on the 2017 Chrysler Pacifica, I went to the same dealership where I bought my first car. Here I was greeted by a very friendly guy called John Cola. He showed me the van and answered all my questions. Since I didn't have time to do a test drive, we agreed to meet on the following day. I did the test drive with John and we talked about a really good deal that Salerno Duane was offering. John was very patient and showed me all the different options. Each Chrysler Pacifica in the deal came with a different package. John advise me on what package was best for me and my lifestyle. Long story short, it was getting late and I wanted to close on the deal on that day due to my hectic schedule. John and the Finance Manager, Andreas were very accommodating and stayed after business hours to close the deal with me and I left with my new Chrysler Pacifica. John really went though hoops to make it happen and have me leave with my new car. At that time, most of the staff was left so John had to multi task (i.e. get out the exact van I wanted from the lot, fill up the tank, etc.). I've had many buying experiences and I have never met someone as committed as John. He's really focused on the customer and I wouldn't hesitate to do business with him in the future.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? Yes

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