Great selection but worked hard for the carWritten by lennye on 08/05/12 02:41:03 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I had dealings with The Open Road family (new and used BMW dealerships close by) in the past 10 years so I know what to expect; it does lots of business by volume, so price and selection were what I was looking for. Everyone was very professional, but their purchase invoice form is loaded with useless stuff, such as DOCUMENTATION fees; ignore them or apply the more common NJ fees, around $200 to $250. There is also prep fee, which is quite useless in my case since the whole thing from start to finish took about 3.5 hours. The windshield still had streaks (not their fault but more because the pushy salesperson tried to close the deal TODAY and TODAY only). I did get a great price comparing to the other 2 dealers, but negotiated hard (2.5 hours) for my trade-in. Normally I sell my cars in the past, but the $500 Mazda loyalty program enticed me to trade. There are other dealers loaded with fabric sealant and other junk for $1,500, not Open Road. They do provide security etching like most dealers, just another thing to ignore. They also showed me the dealer trade-in book (Galvin sp?), also ignore it since I use Edmund and KBB as a base. One just needs patience to negotiate and keep your composure. If I'm just buying a new car w/o trade-in, I would consider them again, just need to be aware and reading books such as "Don't get taken every time" by Sutton. Another Costco dealer was easy to work with until we talked about trade-in. Buying a car off the lot also save us both (dealer and me) money. I got the car with the options I wanted except for the color (hot to get and loaded with extras). GLTA.