First Kia purchase, not thrilled with the processWritten by baltimore_jeff on 01/30/08 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
We purchased a new Kia Rondo from Cherry Hill in Dec '07. After a year I have only been back there one time for a warranty issue and nothing else. The overall process wasn't terrible, but they certainly don't make it easy to buy a car there. After finding the exact model that I wanted (they had the only one east of the Mississippi at the time), we called to ask the sales person to hold the car so that myself, my wife and 2 small kids could come down and try it out. I was pretty well convinced that this was the car I wanted before we ever got there. Since it was my wife's car it was really only a veto vote for her to say it was acceptible or not. After meeting the saleperson I spoke with on the phone, we piled in and took it for a test drive. My wife got to drive most of the way. She liked it quite a bit. We got back to the dealership and then everything just went downhill. The showroom was really, really loud, they played music at much too high a volume, I was shouting just to be heard. I had my own financing in hand but the manager insisted on giving him a shot to beat it. I let him. This process took over 2.5 hours! There is no place to sit, no food or drinks, no place for the kids certainly. When the finance finally came back it was over twice the rate that I already had! Some waste of time. After such a long ordeal waiting for paperwork (which they messed up), waiting for the car detailing (which was pretty poor), waiting for the financing (that was a joke), it was just too much. Now this was my first KIA, although I had a Hyundai Elantra before and loved it. But it was clear that this dealership was set up to deal with people that had bad credit, no work history, could not afford a car, didn't know the process and didn't know what was going on in general. Since I was none of those things, clearly this was not where I should have been. What I don't know is if they assume that only these kinds of people would buy a KIA, or if KIA's should only be sold to those kinds of people. They had the car I wanted, they were a little low on the trade in and a little high on the price, but I had an older car and I wanted a VERY new car, so that is to be expected. Either way I left unimpressed with the dealership. Love the car, it continues to be great. But wholly unimpressed with the dealership.