Mercedes-Benz of Boston

Let me start by saying that I have been a Mercedes customer since 2003. Although, I didn’t buy my first car at Mercedes of Boston, I brought it there for service when I moved to the city. Later I bought CLK 350 there and finally did a lease of C350 coupe.   Mercedes of Boston used to be high quality when it came to service and sales, but in the last few years it deteriorated significantly. When I got my lease there, I was not given details about the end of lease such as wear and tear on the car and a disposition fee that Mercedes charges when the car is returned without another purchase. Also I was unfortunate to make some optional purchases which increased my monthly payment. Well, buyers beware – I never leased before and paid more due to my lack of knowledge on the subject.   The real issue with Mercedes of Boston showed up when my wife and I went there 4 months before the end of lease to buy a car. We were thinking of getting a certified pre-owned GLC 300 and sales consultant Jasper Abreu tried to push us to pre order a new GLC 300 (2018).  He asked us to give a deposit for a car. When we asked to list all additional fees and write out the total price of the purchase, there was complete avoidance to do so. This was suspicious  since when you are buying a new car, there are additional fees such as: Administrative Fee Transportation Fee Documentation Fee Any other possible fee that dealership might add.   Not to mention tax and registration that all customers have to pay. When we asked to write it out for us, the response was – pay the deposit. Obviously, we left without buying. There were several emails exchanged later on and I asked to see the total price written out for me and every time I got a response back asking if we are ready to give a deposit without listing the total price. BTW we also went to other dealerships and every time sales consultant listed full price of the car including the fees. So this happened ONLY in Mercedes of Boston. Nobody would EVER risk buying something without knowing the full price. So that fact along appeared suspicious to us.   Unfortunately, it wasn’t the end of the story. Three months later I brought the car to the dealership for end of lease pre-check. I was shown a scratch on the bumper driver’s side and told that it needs to be fixed. Scratch was very small, but it was a fair request so I asked their service dept. how much it will cost me. I was told $600. I called my insurance company and after it got involved, cost decreased to $350 immediately. So, same parts, same person, same service department, but I almost paid $600 instead of $350. Also I was told to replace all wheels (on a car that had ONLY 12K miles). Luckily, I had wheel and tire warranty, otherwise I would have owed $1,500. Upon returning the lease, I was astounded to find out that I still owe Mercedes money. Apparently, there was a disposition fee of $595, which I was NEVER told about when I signed the lease. Of course, the sales person that sold me that lease doesn’t work there anymore. It wasn’t enough that my monthly payment was over the roof due to all extra costs, they ripped me off even when I tried to end business with them.     P.S. We bought 2017 Porsche Macan from Porsche of Nashua.