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Herb Chambers Chrysler Jeep Dodge Ram of Danvers


107 Andover St, Danvers, MA 01923 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Sales Review

5 out of 5 starssales Rating
Excellent car-buying experience!
Written by dloveman on 12/20/2014
I hadn’t bought a car in several years and was dreading heading into the dealership. When I got to Herb Chambers in Danvers, I was greeted by Darlene and, admittedly guarded, I said, “I’m looking to buy a car.” She laughed and told me I was in the right place. I had done some research and knew exactly what I was looking for so we took a walk out to the lot and hopped in for a test drive. As we went along, Darlene explained a bunch of the mechanical and electronic features and even went so far as to demo the voice control. I was feeling good after the test drive, but expected that to quickly fade as I knew what was coming next - the negotiation. In retrospect, I can’t believe I was worried. Darlene and her associate Bill talked me through everything. I had mentioned seeing a comparably equipped vehicle at a competing dealership priced a bit lower so Bill pulled it up on the computer, confirmed what I had said and went to see what he could do. We went back and forth a little longer, but in the end, I think we reached a price that we were both happy with. Financing was a breeze too. I had gotten pre-approved through my bank at, what I thought was an excellent rate. Joey, the finance director, was able to find me financing at 3/4 of a percent lower - every little bit helps! Throughout the whole transaction, there were no high-pressure tactics. Everything was a calm discussion and at no point did I feel like the dealership was taking advantage. It’s only been a few days, but I have already recommended Herb Chambers Chrysler, Jeep, Dodge, RAM of Danvers to several friends. I couldn’t be happier with my new car, or the experience of buying it. Thanks guys!
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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herbchambers on 12/22/2014
Dealer Response
Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Bill, Darlene and Joey were able to do exactly that. Thank you again and we look forward to working with you again in the future! Happy Holidays! Jim Klimas, General Manager
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