Lexus of Towson

Took my car in for some maintenance, My service Consultant, Bill Mortimer was very helpful and friendly as well as other service consultants I have dealt with over the years. I picked my car up and had damage around the dash where they pried my dash off the replace the auxiliary cord. Bill had the service manager Jim Dick come a speak with me. They take my car back and the technician claims they did not touch that part of my car. While standing there I pull of several you tube videos showing how to replace the auxiliary cord and area where the radio and navigation needs to come off. Mr. Dick refused to look at the videos and said his technician said he did didn't touch it so he said he is not paying for my dash to be fixed. He was very rude ignorant and disrespectful. I would never in a million years expect this from a Lexus dealer.