Skip to main content

Len Stoler Lexus


11311 Reisterstown Rd, Owings Mills, MD 21117 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (52) No (1)
Service Rating
Recommend:
Yes (73) No (3)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Poor sales
Written by George6372 on 05/16/2016
On Saturday May 14, 2016 I went to the dealer to puchase a new rx350. A salesman approach me and started talking to me about I was looking for in a vehicle. We talked a while then went out to look at a rx350. I then said if we could walk around the lot and see if anything would interest me. He said sure . Any that point he muttered something and went back into the showroom. That is the first time a new car salesman left me during the sales cycle. I looked around the lot and saw a car I would be interested in. I went back to the showroom to talk to him about it. To my surprise he was with another prospect. I waited awhile but neither he or any other sales person paid any attention to me. I left the dealer quite upset about the treatment I received. I then drove to Lexus of Rockville and bought a $60000 rx350. The dealer knows how to treat prospective buyers and I recommend them highly. I would not recommend Len Stoller Owing Mills in my experience they are horrible.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
lenstolerauto on 05/24/2016
Dealer Response
George, thank you for taking the time to provide feedback of your experience. While it is hard to hear that you were not satisfied by your experience, these sort of reviews help us reassess internal staffing in order to ensure exceptional experiences for all customers. Please call me at 877-317-5431 to further discuss your visit and I hope to make amends. Sincerely, Alan Kassel, General Sales Manager
Report