What made me want to go for broke and drive to Germantown to purchase the JUKE off the showroom floor was when the sales team included terms in their e-mails such as: "earning my business, thank you for accepting this e-mail, I received your voicemail thank you for your call," and my favorite: "I understand that we are a little out of the way, but there is a reason why we are the prefered USAA dealer." It's true. There is a reason that they are the preferred USAA dealer, and I got to witness it from start to finish this evening. Kwame was exceptionally accommodating! He made me feel as though he truly shared in the new car purchase excitement along with me, WAY before I said "I'll take it." Swann was very patient with me and shared that he is a veteran and fellow USAA member himself. That meant a lot to me. I felt like I was amongst family. Finance Manager, Krystie, was especially kind and patient with me and makes miracles happen in her office. Thanks Krystie! Last but not least, Gary is very special to me because although he had to leave for the day, he left word and made sure that I was taken care of, as promised. Each associate was sure to remind me of that throughout the duration of the transaction. I couldn't be happier with my purchase. Thanks Criswell Nissan team!
Agree that Criswell is an above average dealer. However, I must question any suggestion a "miracle" happened in the F&I office. The only "miracle" in an F&I office, even at Criswell, is if the customer made it out of the office without suffering any damage. Even at this dealer a person must be vigilant in the F&I office. On my last purchase, Criswell's finance person tried to inflate the monthly payment by $15 by including some "extras" which he assured me everyone takes. Of course, $15 a month for 60 months is another $900 in profit for Criswell, hardly a miracle.