Rosenthal Acura

Based on the previous reviews my experience is not typical, however they did not deliver what they promised and I am upset. We have two Acuras and I am not looking forward to returning to Rosenthal to have more work done. I have a 2014 RDX and scheduled an appointment to have roof rails installed. I called the morning of my appointment to confirm that there would be a loaner car. The service department confirmed that there were still 3 loaners, but even if they weren't available Rosenthal has an agreement with Enterprise to secure a rental car. When I dropped the car off I was told they were out of loaner cars. No one in the service department could explain why they had confirmed the loaner car two hours previous to my scheduled appointment. I do not mind waiting for service, but I was not told that I would have to wait. The service manager apologized, but the woman who gave me misinformation shrugged her shoulders and went back to work. Not sure why I would want to have anything else done here and as I write this I am concerned about the quality of their work.