Rosenthal Acura
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Dealership Sales Review
sales Rating
DO NOT BUY USED CARS HERE!!!!
Written by 08/24/2015
onBought a used car last Saturday, started having issues Monday. As I was pulling out of the parking spot I heard and felt something rumbling. I had a MD STATE INSPECTOR AND MECHANIC look at it and he came back with A LIST of issues it had! One of which was in reference to the "BRAND NEW TIRES" so the sales person said! After removing all the shine and cramp they put on this polished turd you can see how dry rotted the tires are! My back ones are 8 years old and the front ones are 3 years old! BRAND NEW [non-permissible content removed]! THE COOLANT SMELLED BURNT AND WAS VERY DISCOLORED, THE TRANSMISSION FLUID IS SO DIRTY, MY TIRES ARE NOT REPAIRABLE [non-permissible content removed] AND HAVE A NAIL IN THE SIDE WALL, THE DENT IN MY BACK END THEY SAID THEY'D GIVE ME A "VOUCHER" TO COME BACK AN THEY WILL REPAIR IT FOR FREE IS NON EXISTENT, AND I HAVE SOMETHING RUBBING UNDER THE HOOD WHEN I TURN OUT OF THE PARKING SPOTS! So I called several times this morning......I called service they said that they only thing they did was prep it for sale which means they cleaned and polished it. The sales person told me they had a list of things they did to it!! I finally get a hold of a manager and the pre owned sales manager raises he voice at me and will not let me get a single word in, and practically tells me to go screw myself by telling me "I'd rather give you your van back than make you happy". So if you go to look at a white 2008 Lincoln MKX be advised it is [non-permissible content removed] because it the one I personally returned to them!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No