Annapolis Subaru
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Dealership Service Review
service Rating
They know what they're doing
Written by 07/16/2015
onSince I bought my 2013 Outback I have been returning to Annapolis Subaru for service. From the beginning the salesman, Frank White, was incredibly knowledgeable about the car's features. He spent more than an hour helping me understand what I was buying. I purchased the maintenance agreement so have yet to pay for any parts or labor. I know this agreement will eventually expire but I do believe you get what you pay for. And I trust this dealership to provide good service at a fair price.
Each time I go back for scheduled maintenance I am always welcomed cordially by Jimmy Massie and the work is done promptly. Recently I had a vent replaced under warranty. I also needed help pairing my phone to my bluetooth. Doug Wright the service manager accomplished that in 2 minutes, making sure I understood how to do it myself.(He also went to the trouble of searching around the dealership to locate an iPhone 6 cord to accomplish this. I didn't know to bring mine with me.
I have to drive a bit further to go to this Subaru dealer, but they have always been professional competent, and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes