Tom Wood Honda
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They had the used truck I wanted.
Written by 02/10/2017
onPurchased a used Ram 2500. Salesman was new to deanship, but did an excellent job and was very helpful. The only reason I am not giving 5 stars is because I explained that I had a pre approved finance deal and I didn't want my offer shopped around and they did it anyway. Then when I went to sign the loan documents they had added an extended warranty and gap insurance without even speaking to me about it. It added $60 a month to my payment. They should have asked and tried to sale me on the benefits and not just added without any prior consent. I have purchased other products from the Tom Wood franchise and always been satisfied. These guys just assumed I would be happy with a payment under a certain amount and added as much as they could a keep me under a payment amount. I know its common practice in this industry, but for some reason I expected more out of this dealership. I had them remove it and purchased the vehicle anyway. I will look into extended warranty elsewhere. I would recommend but would ask friends and family to proceed with caution.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes