Jackson Acura
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Dealership Sales Review
sales Rating
WORST EXPERIENCE EVER!!!
Written by 08/12/2014
onI recently purchased a lightly used MDX from Jackson Acura. The entire experience from beginning to end was the worst I've ever had at any dealership. They were lucky - the only reason I purchased a vehicle from them was because they just happened to have the car I was looking for in the colors I wanted and at a slightly used price that no one else had.
The first time I stopped in, no one greeted us and we just looked around. I wanted to test drive and the salesman (I won't name) just sat in the back the entire ride. He only offered information if we asked. Otherwise, he was on his cell phone and actually took a personal call! After we finished, he let us look at it and said, "OK thanks". He could take it or leave it. We agreed not to buy from them. However, when they received the used car I had been wanting, I decided to give them one more chance. We came in, this time the same salesperson a little more friendly but still the same attitude. When I came in a few days later, check in hand to pay CASH, the guy my salesperson referred me to wasn't there. We walked into another guy's office and he just sat there and said, "Yeah?" I said I was there to pay for the vehicle. He said, "OK...? And....?" I made a face and said the man I was looking for wasn't in yet. He said, "I guess I'll do it then." Now I should have just turned and walked out. Seriously?!? We finally finished, they didn't ask me anything or say thank you, and handed me the keys. I will NOT get serviced there in the future!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable