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Mercedes-Benz of Pembroke Pines


14199 Pines Blvd, Pembroke Pines, FL 33027 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (38) No (4)
Service Rating
Recommend:
Yes (71) No (14)
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Dealership Sales Review

1 out of 5 starssales Rating
Go elsewhere
Written by ShawnTK on 06/17/2017
Put a deposit down yesterday on a vehicle that I was excited to buy. Took a 1/2 day at work and went down to pay for it. Upon arriving and sitting for a while, I was told that they had mispriced the vehicle by 10,000.00 and they could not honor the price we agreed to on the phone I would like to think someone would double check their own prices but I understand that mistakes happen. However, what followed was a bumbling mess. They send out their floor manager to unpack a story of..... First - they can't help me with any price adjustment Second - no dealer fees is best they can do Finally - $2000 total discount but they are taking a bath on the car Sad to see how an honest mistake could lead to bad customer service. Go elsewhere....
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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bmwofchatt on 06/20/2017
Dealer Response
Shawn, we are deeply disappointed by your lackluster experience at Mercedes-Benz of Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.
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