Lexus of Pembroke Pines

This dealer is highly predatory, especially with their certified used cars. Here are some pointers to help prevent them from taking advantage of you, especially if they have a certified vehicle you want. -This dealer lists cars as certified on their website, Autotrader, and Cars.com, when in fact they are not certified. -Make sure the Carfax shows the certification before arriving at the dealer, if not, you'll likely pay this dealer to certify the car for you. -Pay attention to the disclaimer on the bottom of their website's certified listings, "may exclude certification fee of $995." -In reality you'll pay whatever they want to certify the vehicle, likely in excess of the stated $995, and they'll just tack it on to the line item price of the vehicle when they switch from the buyers agreement to their internal sales sheet. -Do NOT buy any extended warranties from them. -In the state of Florida, extended warranty plan prices are regulated by the state. -Lexus of Pembroke Pines quoted me $2988 for a warranty that is state regulated at $2575. When I asked them about this, they refused to sell me a Lexus Extracare extended warranty. HUGE red flag. -Check to see if the tires meet the certification requirement of 6/32" of tread depth. Go to the auto parts store and buy a tread depth gage. They are about $5 and fit in your pocket. Watch a YouTube video on how to use it, it's easy. -Before you talk numbers on a certified car, measure the tread depth of each tire with a tread depth gage. If the tread depth is less than 6/32", let them know that you are aware that the vehicle needs tires to pass the certification inspection. -Get EVERYTHING in writing. If you don't have it in writing with this dealer, whatever you verbally agreed to will disappear. -Anything that the dealer "owes" you, get them to put it on the "we owe" form. -While the entire management team is highly predatory, specifically avoid Darryl, the finance manager. He should not be in a customer facing position. -The salespeople at dealerships usually fill the "good cop" role in the "good cop, bad cop" routine, with management or finance being the "bad cop." But the sales people here don't seem invested in making a sale, and they too often mimic their management team's predatory tactics. So it turns into this constant "bad cop, bad cop" routine, full of projection, gas lighting, and other high pressure and manipulative sales tactics. -When negotiating for the out the door price on a certified car: *Make sure to decline all their dealer added accessories. Useless. Your money is better spent on a Lexus Extracare extended warranty, which can be purchased at another dealer on a certified car. *They may tell you that they have to charge the same dealer fee to everyone, which is true. *You should not have to pay them to certify the vehicle. A certification on a used vehicle is a perk of paying inflated dealer prices, instead of buying off of marketplace for $10k less. *If their advertised or "internet price" is BELOW the LOWER range of KBB, then offer that number, plus the dealer fee, plus the doc fee and taxes. *If you have a trade, it's often better to talk about the price of the vehicle first, then work in the trade. Otherwise you may wind up talking about the out the door number on the first price sheet, which can be confusing and make it harder to negotiate. *If you need frame of reference, go to JM Lexus or another reputable Lexus dealer, and see some numbers from them. *Shop their numbers around at other dealers to see if they'll match Pines' offer. A better dealer experience may be worth more to you than you thought. You also may not want to miss out on a car at another dealer, while Pines wastes your time and changes the deal on you 15 times. ***TRIPLE check all their numbers before you sign anything. They like to play games when switching from the buyer's agreement to their internal sales sheet.***