I Couldn't Be HappierWritten by tippykayak on 09/14/12 05:06:53 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I was looking into buying a MINI Countryman. I had previously test driven two and was getting ready to order one for myself back in April of 2011. However, with the popularity of the model, it looked like I was going to have to wait longer than I wanted. So I called NCM to talk to them about the 11 Countryman (Countrymen?) they had in stock. Within 24 hours, I was up there looking them over and found one that pretty much exactly the options I would have ordered. Despite the fact that they had the last few of a popular car, they didn't try to gouge me for it, and everybody I worked with was friendly, solicitous, and low-pressure. They even gave me a fair deal on my trade-in. I get very annoyed very easily by arrogant car salespeople and high pressure tactics, and I've walked out of dealerships on several occasions when I felt somebody was clueless, manipulative, or dishonest. Nobody I've met at NCM is like that. Everybody, especially Joe, my sales guy, made me feel like I was joining a family of quirky car enthusiasts. Everybody was incredibly patient with my questions and totally willing to stop at any point in the process to make sure I felt happy. I cannot recommend these guys highly enough. After my purchase, they've taken incredible care of me. I've done dealer service on other brand cars for years, and I've never felt the same level of care and the same speed at responding to my inquiries and scheduling appointments. If you really want to make sure somebody will give you their undivided attention for as long as you need, definitely call ahead for a sales appointment. They're low pressure, so if you just walk into the showroom, they may not want to bother you or make you feel like you're under pressure to buy. But even if you do walk in, just talk to somebody and they'll bend over backwards for you. On my first sales visit, I had to ask for help, but once I did, I had all my questions answered and test drove a car on the spot. On my second, I had called ahead and really got the royal treatment.