Hoffman Lexus

Dear Mr. Hoffman, This email is far overdue. Every time I pick up a new Lexus I say I am going to contact you and time gets away from me. Today, I decided to stop and take the time. In 1993, I wanted to buy a Cadillac. I visited 3 Cadillac dealerships and was greeted with the same message from all three. “When will you be able to come back with your husband so we can complete the sale?” ? Lexus, relatively new to the market back then was making their way into the luxury car market place, so I thought I’d come to Hoffman Lexus and take a look. And back then, it was Tony Tavernier that rolled out the red carpet, followed by Don Saleriero and to my current Salesman Ryan Mendez. 23 years and only 3 different Salesman, consistency to the consumer, is always a comfortable asset. Over the years, I have also recommended many customers that have come and purchased and I have always received great feedback about their experience. Ryan completed the transaction on my 15th Lexus last night. My forth car conversion with him. Ryan has always provided me with prompt, honest and efficient service. He is truly an asset to Hoffman Lexus and sheer pleasure to work with. Not only have I never had to bring my husband in (ha-ha Cadillac), the level of trust and honestly Ryan and I have is probably something that only a hand full of car shoppers will ever be lucky enough to experience. I trust him completely and never doubt that I am being well taken care of and treated fairly. I have dealt with both Alex and Peter in finance and also commend their professionalism, accuracy and attention to detail during the finance portion of the transaction. Part of their job requires some of your upsell programs, which they never make one feel like it’s an over sell and always present these items with a sales technique to well inform the customer but never make the customer feel overly obligated. As I am also in sales, I commend how they represent this part of their job, and how they respect the decision the customer makes throughout the transaction. Lastly, it would not be fair if I didn’t mention your award winning service department. With my years of being a Hoffman customer, I’ve probably come in well over 100 times for service. There is never a problem getting an appointment, even though most of the time I call them the day before because I’ll be in the area. All are courteous, the drop off and pick up are fast and always ready when promised at the price that was discussed in advance. To close, 23 years, 15 cars and not 1 regret. People ask me all the time, Aren’t you tired of your Lexus, don’t you want something else? My response: Hoffman Lexus has exceeded my expectations in all areas, sales, finance, and service. I could not imagine dealing with any other car dealership and have no intentions of every leaving them and why would I want to drive anything else? Please take the time to share this testimonial and recognize your fine team players at Lexus. I’m not the easiest customer to take care of. I take care of my company’s million dollar accounts and deal with C level folks all day that expect and receive from me extraordinary service and their expectations are through the roof. Your staff at Lexus is deserving of your recognition and you should be very appreciative that they represent your company in a way that makes someone like me who appreciates receiving the same type of service I give my clients, and have returned year after year car after car. Christine H. Ruey