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Mercedes-Benz of Walnut Creek

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Mercedes-Benz of Walnut Creek
1301 Parkside Dr, Walnut Creek, CA 94596 (map)
Today 09:00 AM - 08:00 PM
Sales Rating
4.77 out of 5 stars (39)
Recommend:
Yes (16) No (1)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
service and understanding of the issues and follow up
Written by neveragain75 on 05/13/2016
In 2 and 1/2 years the number off days my 2014 S550 has been in the shop for repairs is absurd. The time to complete simple repairs like get new tires after 3 blow outs/tire delamination's over just 40,000 miles which were really caused by poor alignment issues is crazy. I can also never reach anyone in service, so if you get a Mercedes buy two in order to have one as a back up when the other is ion the shop regularly. Owned many and will never but another.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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dlr_custserv on 05/19/2016
Trent, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Mercedes-Benz of Walnut Creek. We would like to talk to you directly regarding your experience at our dealership. Please contact Kara Roberts at 925-949-2105. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust.
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